Customer care
Returns & Exchanges
We want you to love what you take home. If something isn't right, here's how returns work for online orders.
7 days
from delivery to start a return
Store credit
for returned items, no refunds
Tags on
unworn, unwashed, original condition
You ship it
return postage is paid by the customer
Online orders
You may return an online order within 7 days of delivery for store credit. We don't offer refunds to the original payment method on online orders.
What can be returned
Items must be unworn, unwashed and in their original condition, with all tags attached.
How to start a return
- Email info@coastalgirlsco.com within 7 days of delivery with your order number and the items you'd like to return.
- We'll reply with return instructions.
- Pack the items securely and send them back. Return shipping costs are the customer's responsibility, and we recommend a trackable shipping service.
- Once we receive and inspect your return, we'll email your store credit for the price of the items. Shipping charges are not credited.
Exchanges
To exchange an item, return it for store credit using the steps above, then use your credit on the new piece, online or in our Worth Avenue boutique.
Damaged or incorrect items
If your order arrives damaged or isn't what you ordered, email us within 7 days of delivery with your order number and a photo, and we'll make it right.
Questions? Email info@coastalgirlsco.com or call 561-619-5389.
Questions about a return?
We're happy to help.